SMS coaching messages
Runsense is a running coach. If you choose text messages as your channel, your coach reaches you the same way a human coach would: a message in the morning about the day's run, and a reply whenever you write back.
We only text people who asked us to. This page documents exactly where that permission is given and what it says.
Where you opt in
Consent is collected inside the Runsense iOS app, during signup, on the screen titled Coaching updates. There is no web signup form and no other way onto the list. We never add a number from a purchased list, a referral, or a support conversation.
On that screen you pick how your coach reaches you. If you pick Text messages (SMS), the screen asks for your phone number and shows the consent agreement below it. The agreement starts switched off, and Continue stays disabled until you switch it on yourself.
Picking In-app notifications instead means we never text you at all.
What you agree to
The consent agreement reads, in full:
I agree to receive coaching SMS messages from Runsense at the number above. Message + data rates may apply. Reply STOP to unsubscribe.
What we send, and how often
- Daily coaching. What your run is today and why, written for you rather than picked from a list.
- Replies. Anything you text your coach gets an answer: questions, how a run felt, a schedule change, an injury.
- Your plan. A note when a new training plan is ready to look at.
Message frequency varies with your training and how much you write back. Most athletes get about one coaching message a day. We never send marketing or promotional texts on this number.
How to stop, and how to get help
- Reply STOP to any Runsense message and we stop texting immediately.
- Reply START to opt back in.
- Reply HELP, or email support@runsense.ai, to reach a person.
- You can also switch your channel to in-app notifications at any time in the app's settings, or by telling your coach.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Your information
We use your phone number to coach you. We do not sell it, and we do not share it with third parties for their own marketing. The full details are in our policies: