Support
How to reach us when something isn't right.
Runsense is an AI running coach delivered via SMS, email, and the Runsense iOS app. If anything's not working — your plan didn't update, you're not getting messages, you can't sign in, you want to change something about your account — we want to know.
Email us
We try to respond within one business day. Tell us:
- What you were trying to do
- What happened instead
- Your phone number or email (whichever you use with Runsense), so we can find your account
Quick things to try first
- Not getting SMS? Reply HELP to any Runsense text. If you've replied STOP in the past, reply START to opt back in.
- iOS app shows no plan? Make sure Apple Health access is granted: iPhone Settings → Privacy & Security → Health → Runsense → toggle on the data categories you want shared. Then reopen the app.
- Want to change your race date, units, or channel preference? Reply to your coach on whichever channel you use — they can update most things conversationally.
- Want to cancel? Open the Subscription tab on your account page and click "Cancel subscription." Your coaching continues until your current period ends. Email us if you'd rather we cancel for you.